This Agreement is a contract between you (“you”, “the Customer”, “your”) and Xin Bullion Pte Ltd (“Xin Bullion”, “we”, “us”, “our”) and governs your use of the Bullion Account on our platform. Using the services provided by Xin Bullion and by accessing, browsing and/or using the Website, means that you accept the Terms of Service contained in this User Agreement (“Agreement”) and any other documents, terms and conditions, or policies, including Xin Bullion’s Privacy Policy.

Effective Date: This Agreement shall be effective immediately for all new customers who sign-up on or after 01 January 2020.

Precious Metals: Purchase and Sale

Your Purchase of Bullion bars and coins (Buy Order)

Buy Order Submission

  • When buying online from us, the price at which your order is submitted is the locked-in price. After you have submitted a Buy Order, we will send to you, the ‘Order Confirmation’ via e-mail within one Business Day.
  • The Bullion or Coins that you have submitted your Buy Order for may be ‘In-Stock’ whereby the Bullion or Coins is already in our vault. Alternatively it may be a ‘Pre-Order’, whereby we will order the Bullion or Coin on your behalf from/through our suppliers. You will be able to access the availability of our “In-Stock” Bullion or Coins real time on our Website as well as pre-order Bullion or Coins. (*Note:- Pre-orders involve a potential counterparty delivery risk and are subject to Force Majeure events.)
  • As the market faces unprecedented volatility, payment has to be made within 30 minutes after order is being placed. Otherwise, we may at our discretion cancel the order.
  • Our Ask Spot (Gold and Silver) include a markup and are subjected to variation, (e.g. volatile times and/or supply shortage).

Buy Order Cancellation

Once you have submitted a buy order, (a) all prices are locked-in, and (b) there is a binding contract between us for your transaction and, as a result, any market risk for breach is transferred to you at the time of your order.

Order cancellation, if initiated by you, shall be subject to our Market Loss Policy plus a Forty Singapore Dollar ($40.00 SGD) of cancellation fee.

Once we approve a cancellation for your order, an ‘Order Cancellation’ e-mail and/or secure notification shall be sent to you, followed by an invoice for any excess amount due from you. The excess amount shall be payable within 30 days from the date of the ‘Order Cancellation’ e-mail and/or secure notification. We may refuse new orders until the excess amount is paid in full.

Notwithstanding the foregoing, we may refuse or cancel any order of any kind without prior notice in the event that:

i) We are unable, for whatever reason, to procure any or adequate Bullion or Coins to satisfy your Buy Order due to causes beyond our control;

ii) Your payment is not received in accordance to the sales and purchase agreement, subject to a Cancellation Fee, Market Loss and Late Payment Penalties;

iii) The price is incorrect, for whatever reasons, including but not limited to computer-related or technical problems or otherwise, pricing error, incorrect item descriptions; and/or

iv) The order is deemed questionable, suspicious or of significant risk to us. Any such decision made by us is final and we are not obliged to disclose the grounds of our decisions.

v) Currently we offer delivery service for all orders and neither walk in nor pick up is available.

vi) Strictly no third party payment.

vii) Once your Buy Order is confirmed, you are deemed to have accepted all the aforementioned Terms and Conditions.

These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website.